General

Android App

• I have problems updating my speakers using Android
• How to update a Follower SAT on an Android device
• How to update a SUB on an Android device
• How to update a Leader SAT on an Android device
• Where can I find the Android app?
• Why can’t I manage to get SATs paired with the SUB?

iOS App

• How to update a SUB on an iOS device
• How to update a Follower SAT on an iOS device
• How to update a Leader SAT on an iOS device
• Why can’t I find the app in the App Store?
• Why can’t I manage to get SATs paired with the SUB?

SAT

• Why is my device not pairing with or connecting to a SAT?
• What do the colours and behaviours of the SAT’s LED mean?
• Why is the maximum volume this low?
• Why doesn’t the volume change when I use the touch ring?
• Why does the NFC pairing not work?
• Where can I find the adaptor plug for my power supply?

SUB & Systems

• What is JB-DIRECT exactly?
• What do the colours and behaviours of the SUB’s LED mean?
• Why are the maximum volumes of SATs paired with a SUB this low and/or different from each other?
• Why is the maximum volume this low?
• Why do I hear low tones only?
• Why can’t I control the volumes of my kien system?

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