General

Android App

• How to update a Follower SAT on an Android device
• How to update a SUB on an Android device
• How to update a Leader SAT on an Android device
• Where can I find the Android app?
• Why can’t I manage to get SATs paired with the SUB?

iOS App

• How to update a SUB on an iOS device
• How to update a Follower SAT on an iOS device
• How to update a Leader SAT on an iOS device
• Where can I find the iOS app?
• Why can’t I manage to get SATs paired with the SUB?

SAT

• Why is the maximum volume this low?
• Why doesn’t the volume change when I use the touch ring?
• Where can I find the adaptor plug for my power supply?

SUB & Systems

• What is JB-DIRECT exactly?
• What do the colours and behaviours of the SUB’s LED mean?
• Why do I hear low tones only?
• Why can’t I control the volumes of my kien system?