N005p007 firmware

Comments

18 comments

  • Paul Jackson

    I've been able to update the sub and five sats (as you mentioned, I also had to reset the Sats before they would recognise that an update was available). 
    My problem now is that I can't get the Sats to follow the Sub. After an hour of trying to get them to pair, I finally got four of them to pair but it doesn't 'stick' for more than 20 seconds. Even when it says they've paired in the app, the pink light on the Sat continues to pulse. It doesn't switch to Pink/White. And they don't play sound (I can hear the sub playing but the sats don't).

    Has anyone encountered this or similar and overcome the issue?

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  • Knud Nissen

    One of my SATs did that too, not sure what I did to make I work, but I did power cycle the SUB, during the process.

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  • Paul Jackson

    Yeah, I think I've power cycled the Sub and factory reset everything and removed all Sats fro the Sub and reconnected them about a dozen times each:) Still no joy.

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  • Knud Nissen

    Sorry to hear, they work ok here. And now also show the correct firmware version in the app.

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  • Knud Nissen

    So far only the “Hello” find sat does not work. So a small labeled number Next to the power socket - works for me

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  • Knud Nissen

    The firmware roadmap does not mention NFC pairing unlock - or did I miss something ?

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  • Paul Jackson

    Knud, are you on Apple or Android?

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  • Florus Plaizier

    What worked for me in the past is to delete cache and storage of app - then try to pair SATs again. Since latest firmware updates pairing works great without issues.

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  • Paul Jackson

    Still no luck. Here's a video of what mine is doing https://www.dropbox.com/s/x02krynqzr0g8qn/Kien%20Firmware%20Update%20Troubleshooting.MOV?dl=0

    Do your Sats lock in with the pink/white light or do they keep pulsing pink?

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  • Knud Nissen

    I’m on Apple - and yes thet lock on pink - white

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  • Florus Plaizier

    Both the behaviors shown in the video are new to me. Did not see this during the endless trials and errors of previous firmware releases. I'm on Android and SATs connect and LED is pink/white.

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  • Paul Jackson

    Oh well. I'm sure the team at Kien will have some ideas. I'll see what they come back with.

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  • Knud Nissen

    I think your SATs should be pulsing not blinking, and only join one at a time, just a suggestion. My sub is on Ethernet not sure if that makes a difference

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  • Jorn Ouborg

    Hi Paul, I think the problem is that all of your SATs were switched on and in Follower mode when you pressed 'Accept Follower' in the app, while only one of the SATs was ready to pair (pulsing pink). To get SATs properly paired with the SUB they need to be in pairing mode. If not, they connect with the SUB for only a minute to then disconnect again, because the SUB is not recognized yet as the right connection. This is user experience-wise not ideal yet, so we're looking into improving it.

    To get it done properly I advise you to pair the SATs with the SUB one by one. So, first, make sure only one SAT and your SUB are switched on (switch the others off with a long press of about 2 seconds) to then walk through the pairing procedure. Then switch on a second SAT to do the pairing for that one. And continue these steps for the remaining SATs. That should do the trick.

    The white-yellow blinking LED that I see in the video means this SAT is in failsafe mode. You accidentally triggered it. You can get out of that by restarting the SAT with a hard shutdown (long press power button). 

    Let me know if this works for you!

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  • Paul Jackson

    Of course. Thank you. I've got three Sats to stay connected to the Sub in Pink/White and playback is stable.

    The other two will connect to the Sub, turn pink/white, but still drop off after 20-30 seconds.

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  • Jorn Ouborg

    Hi Paul, 

    Is this still an issue? Have you tried running the factory reset on the two SATs that are still dropping off, to then repair them with the SUB?

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  • Paul Jackson

    I went back through and deleted all Sats from the Sub, then factory reset everything and added Sats back to Sub. Looking stable now. All five Sats are connected and playing. Thanks Jorn.

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  • Jorn Ouborg

    Happy to hear that Paul. Enjoy!

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