Android - n005p007 - SUB - Analog input issue

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6 comments

  • Paul Jackson

    Hi Florus. I'm assuming that 'factory reset' is the so-named option in the app.

    Have you tried the Sub hard reset? - I think it's long-hold the Sub power button for 20-30 seconds and disconnect the power from the sub. Then reconnect power and press power on.

    I've tried searching for where I got that from and can't find it anywhere so I may be wrong. Can't harm it though.

    Hopefully Florent will be able to clarify the Sub 'hard reset' procedure here at some point. 

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  • Jorn Ouborg

    Hi Florus, 

    I'm afraid you're experiencing a bug in the Android app. I will share your problem with the team and run some tests myself. I'll get back to you when I know more!

    The only way to do a factory reset is through the app in the settings of the speaker, in your case the SUB.

     

    Paul Jackson There's not such a thing as a hard reset. I think you're referring to the hard shut-down (or hard switch-off), which can be achieved for the SUB by simply unplugging the power cable and for the SAT by holding the power button for about 2 seconds until the LED switches off. For both types of speaker, this results in a fresh boot-up of the electronics but does not reset the settings. For that, you need to run the factory reset in the app, as described above.

     

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  • Florus Plaizier

    Hi Jorn, looking forward to the update from the team on this issue.

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  • Jorn Ouborg

    Hi Florus, 

    Apologies for the long wait. It took us quite some time to dig into your issue, but I think we've solved it now! Could you please update your Android app and try it again?

    Please let me know if that does the trick! :)

     

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  • Florus Plaizier

    Check! Works now! Tested with analog 1 quickly. Did not find time to test optical yet.

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  • Jorn Ouborg

    Nice! Very happy to hear that :)

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