Follower SAT has a delay

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Joep Ronde

• 21 July 2021 18:41

I’ve noticed a timing difference between the two SATs. I can hear the sound from the Follower SAT has a minimal, but noticeable delay. This gives you a kind of a hall effect. If you listen to electronic music with a beat then the beat between the two is simply not in sync. 
I would definitely not expect this from a speaker in this price range.

I understood that Kleer has low latency, but still can imagine that this could be the result of a latency of the data transfer and perhaps processing. You could compensated this in the software, right? Having an automatic extra delay in the Leader would be good solution. And perhaps even having a custom user control where the user can apply delay for each speaker himself if the auto delay for some reason doesn’t sound right.

I also had quite some issues adding a follower SAT when the speakers just arrived. I had to do a factory reset and upgrading to the latest firmware to be able to add a follower.

And as last I do miss a mini-jack input on the SAT. This still remains useful in many occasions where you simply don’t have Bluetooth available. I tried to connect these to a Traktor DJ controller, but they don’t have Bluetooth support because here also you don’t want to have delay between your headphone and speakers. 

Joep

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• Official comment

  

  Florent Gatin

  • 21 July 2021 19:16

  Hi Joep,
  
  Thank you very much for your feedback.

  You're right, Kleernet has a low latency that's in theory not noticeable but we also experience this small delay between two SATs. Our developers are currently working on getting rid of this delay and a fix will be included in the next SAT firmware update. 
  
  I believe that the speakers that you received had a pretty outdated firmware which didn't support SAT to SAT pairs, so it's a good thing that you updated them. How has your experience been since the update?
  
  Regarding the mini-jack, we decided to only have analog inputs in the SUB since in our experience the majority of people use the SUB at home. Outside you can create pairs with the SATs and in the vast majority of cases people use Bluetooth.  
  
  What you could do if you're not willing to invest in a SUB is buy a Bluetooth transmitter. They cost about €35 and would allow you to connect the Traktor DJ controller to your SATs via Bluetooth.
  
  We will however take your feedback into consideration when we develop new products in the future. Thanks again for your feedback!
  
  Florent

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